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Industry Spotlight

Industry Spotlight: EMCOR UK’s technology expansion and dynamic mentoring programme…
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Since I started working for EMCOR UK as an apprentice 30 years ago, technology has radically changed the way EMCOR UK does things, directly benefiting the company’s employees and the work performed for clients. For example, in 2015 we introduced the EMCOR UK Mobile Management Application – a unique asset maintenance tool for engineers available on mobile phones. It’s an intelligent system that enables our engineers to be at customer sites quicker, work more efficiently, and assist in planning an engineer’s work day based on their location, availability, and skill-set. 

As one of the UK’s leading integrated facilities management service providers and with over 3,500 employees, EMCOR UK has a long-established, successful mentoring programme. However, after an extensive review, we recently introduced an innovative, two-way or “reverse” mentoring scheme to continue to improve performance, enhance the development of people, and enable two-way learning between generations of employees in recognition of the impact technology increasingly has on the workplace. This innovative mentoring approach enhances the more traditional mentoring practices. Additionally, EMCOR UK increasingly experienced that younger employees feel especially comfortable receiving instructions about job related projects via a handheld device as a result of them being born into the technological and smartphone age. This aptitude for technology has changed EMCOR UK’s approach towards training, especially within the mentoring programme.

The advantages for individuals of mentoring have long been established, and include improved levels of confidence and self-awareness, and better management of career goals; for mentors the advantages include recognition of their knowledge and satisfaction of developing their colleagues. For companies, and certainly EMCOR UK, benefits include noteworthy increases in employee retention rates, improvements in the ability of organisations to adapt to change, and enhanced productivity through better engagement and job satisfaction. In the old economy, mentoring was often regarded as the “long term passing on of support, guidance and advice. In the [traditional] workplace it has tended to describe a relationship in which a more experienced colleague uses their greater knowledge and understanding of the work or workplace to support the development of more junior or inexperienced members of staff.”

In the last five years EMCOR UK has experienced a significant and positive change in how younger employees interact with more seasoned colleagues. Previously there was an idea that younger people weren’t in a position to offer advice in the workplace, and this has now changed. It is a development we welcome and actively encourage at EMCOR UK. Our apprentices see that helping with the understanding and implementation of technology enables them to garner kudos with their more experienced peers, who recognise that they have inter-related dependencies.

Even the most experienced EMCOR UK employees are now benefitting from this approach. For example, Steven Mullen, a logistics manager in his fifties, is mentored by Simi Gandhi-Whitaker, a work winning director in her thirties. This shows that mentoring, no matter what stage of one’s career, means that you never need to stop learning.

One critical and primary area of focus that has significantly benefitted from and been positively impacted by reverse mentoring is EMCOR UK’s health and safety culture and compliance. Mentoring has given young employees a lot more confidence and has empowered them to report or act immediately when they see that something needs improvement in order to optimise workplace safety. This has enabled EMCOR UK to proactively address situations where safety was a concern, or resolve a possible issue before it becomes a problem.

Health and safety management is the number one priority for EMCOR UK, and the company is proud to have consistently achieved significant recognition for this focus –  from two of the most prestigious safety organisations in the UK – a total of 8 awards in 2016 alone; 25+ in the last 15 years. These include the Gold Medal Award in the respected annual scheme overseen by the Royal Society for the Prevention of Accidents (RoSPA), and six Gold Medal Awards for work for customers British Sugar, Atomic Weapons Establishment (AWE), Public Health England (PHE), RAF Coningsby, BAE Systems, and United Utilities. Further, EMCOR UK was awarded the International Safety Award with Merit from the British Safety Council. 

EMCOR UK has little doubt that mentoring and our skilled use of technology has played a key part in the achievement of these awards, a reflection of our focus on customer collaboration and excellence of performance delivery.

 

Words by David Parker, group executive director at EMCOR UK

 

David Parker has over 25 years of experience in the mechanical and electrical industry, operating within the facilities, construction, and electrical security sectors. After joining EMCOR UK in 1983 as an electrical engineer, he quickly progressed into contract management. In his current role as group executive director, his wider remit and responsibilities also include management of health and safety – a primary focus for EMCOR UK.

Industry Spotlight: Networking opportunities at the FM and TSS Meet Up…
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This September, we invite you to join us for an evening of networking with a host of facilities management and security industry influencers and innovators; the perfect opportunity to catch up with your peers, meet new business contacts and network in an informal and relaxed setting.


In today’s uncertain times, we are all too aware how hectic both the facilities management and security industries are becoming, and with demanding hours and tough objectives to meet, it’s hard to not feel overwhelmed by the increasing industry developments. For us, it’s always heartening to organise meet up events by allowing industry professionals to share tips and advice for best practice; as well as promoting the array of benefits of working in the sectors.
Continuing our passion of bringing industry professionals together, the Facilities Management Forum and Total Security Summit are organising a number of networking events throughout the year. Following the success of the first FM Meet Up earlier this year, the next event will be taking place on the 21st September at the Grange St Paul’s Hotel.
Together with our partners ATEC Security, Flir Systems and Gallagher Group, we’re bringing together representatives from firms such as the BBC, Solid Management, Coach, SBEG and more, for an exclusive night of networking.  It’s a chance for senior figures from across the industries – and some of the most influential innovators  –  to get together to learn, share, network and engage in a relaxed environment over drinks and canapés.

If you would like more information on becoming a sponsor for the event, or attending the event, please contact Mick Bush on mick.bush@forumevents.co.uk or 01992 374090

 

Find out more about the Meet Up here

Industry Spotlight: Why sustainable business practices can be quantifiable…
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The CEO of EMCOR UK, Keith Chanter, discusses the company’s committed and successful approach to working with customers in identifying and implementing sustainable business practices, resulting in measured and quantifiable outcomes…

Sustainable business practices contribute to our customers’ success — as well as ours — and can minimise or reduce the impact of operations on the environment. ‘EMCOR EnergyWise’, a bespoke energy model, aims to significantly, and cost effectively, reduce a customer’s energy use and carbon emissions by deploying industry leading knowledge and experience. EMCOR UK ensures collaboration with relevant occupants of the buildings we service when implementing the model, and achieving buy-in from all involved also helps maintain momentum, longevity and maximum efficiencies.

The priority of energy efficiency and supporting customers’ requirements, accordingly, forms an integral part of everyone’s role within EMCOR UK, spanning wider than the company’s core energy team. For example, for one of our real estate customers, we rolled out the ‘one team approach’ and, in doing so, we identified our company’s champions on each of their sites who were responsible for capturing ideas for savings from across the client’s operations. In the first year, this resulted in 89 identified and costed energy saving initiatives all aligned with the customer’s energy reduction strategy. This resulted in potential savings of 1,359 MWh and 4,000 tonnes of CO2.

Alongside energy saving techniques, EMCOR UK is also committed to innovation; we recognise and reward employees to innovate for customers. Recently, an employee developed a retro fitted system that revolutionises mandatory weekly testing of automatic fire sprinklers, saving customers water and money. The device simulates the flow of one sprinkler head in operation, thereby only discharging 25 litres of water versus 8,000 (max.) litres without the system, resulting in an annual saving of approximately 400,000 litres of water per sprinkler valve set. We also provide ‘energy roadshows’, designed to inform and engage all building occupants, communicating our customers’ objectives in a compelling and interactive way.

In addition, our Surbiton based office has recently been awarded the Fairplace Award, an ethical workplace accreditation by the Ethical Property Foundation which covers a wide range of indicators including; sustainability, employee health, well-being, and welfare.

EMCOR UK has taken a leadership approach in the development of a multi-faceted education programme and is a founding member of the Facilities Management Sustainability School, a unique collaboration to develop sustainability competence in the supply chain. As a founding member, we’re seeking to share and advocate best practice in this arena.

The practises we implement in our day-to-day work make good commercial sense because they enhance our customers’ success whilst reducing the impact on the environment. A recent survey carried out by BIFM of facilities management professionals revealed a 20 per cent decrease among businesses in how effective they perceive their organisation to be at executing sustainability policies compared to 2014. This would indicate that there is a need to implement further energy efficiency and sustainability measures across the facilities management industry.

 

EMCOR UK provides facilities management and specialist support services for a diverse range of private and public sector organisations. For further information on EMCOR UK, please visit www.emcoruk.com or telephone 0845 600 2300.